When Things Go Wrong How To Resolve Ebay Disputes

 A complicated and drawn-out dispute resolution process is in place on eBay. I'll attempt to break down each step for you in this email so you can see what's required and how long it takes.

Let's consider what you would do as an example if you paid for something but the seller didn't send it to you.

Give the seller a chance to send the item before you jump the gun and start a dispute. The first thing you should do if you're worried about how long the item is taking to arrive is politely email the seller to let them know you haven't gotten it and ask if they have mailed it.Make sure the seller can contact you by checking your own email address in eBay's settings. As a final resort, you should attempt to contact the seller by phone using the number provided by eBay before filing a dispute. Even if you have to pay long-distance fees for the call, it's preferable to dragging out the auction through mediation for weeks or even months.

Opening an Item Not Received dispute is the

 first step. The following link will allow you to do this: http://feedback.ebay.com/ws/eBayISAPI.dll?InrCreateDispute.

Simply provide the item number and indicate that you didn't get the item.

eBay contacts the seller in ,

step 2:  eBay notifies the seller through email that you claimed not to have received the item. Then, they can decide between telling you that your payment hasn't yet cleared, that the item is on its way to you, or that they'll refund your money. Additionally, the seller has the option to instruct eBay to message you.

Step 3: You speak with the seller. You try to figure out what happened by exchanging messages with the seller.Ideally, they'll agree to give you a refund so that they may leave you a positive review, or else your item will arrive in the mail at this time.

Step 4: Resolving the conflict You have two choices to end the dispute after 30 days (or 10 days if the seller didn't respond): either you were satisfied or you weren't. If you're not happy, you can file a claim for up to $200 using eBay's purchase protection program.

Independent Conflict Resolution.

You can utilize a third-party mediator if you don't want to go via eBay's own procedure, particularly if the item up for sale was expensive. SquareTrade, at www.squaretrade.com, is a recommended alternative by eBay. They act as a middleman for numerous online marketplaces. On your behalf, they will speak with the vendor, after which they will function as a mediator as you decide what to do next.

Sellers who agree to use SquareTrade's mediation service for any conflicts can register to have the "SquareTrade seal" displayed on their auctions. This provides their customers with $250 in fraud insurance and demonstrates that their identities have been independently validated, proving that they are who they claim to be.

But you need to be careful to avoid falling victim to scam when your sellers aren't in such excellent standing. You should be extremely wary of a few scams; we'll cover them in the following email.